“Do I have new imagery?” and “When will my fields be flown?” are two of the most common questions submitted by TerrAvion customers. Conveniently, TerrAvion customers have the tools to answer these questions for themselves all season long available right in their OverView accounts.
Before you even log into your account, you will always receive an email alert notifying you that you have new imagery.
Your new imagery email notification will list the most recent image deliveries for your account along with a link that will take you to your fields. Keep an eye on your inbox for new imagery notifications. If you are not getting your new imagery notification emails, check your spam or junk folders to make sure your notification emails are not being marked as spam.
Once you log into your OverView account, take a look at your imagery timeline. Images that you have not yet viewed will be marked with a blue, crossed-out eye icon. Once you view your new imagery, this icon will disappear.
To see a list of your most recent imagery as well as a list of imagery you have not yet viewed, open the inbox feature by clicking the envelope icon at the top of the page.
When you open the inbox feature, you will see a list of your most recent imagery, starting with the most recent image. The green dot next to your field indicates that you have not yet viewed the most recent imagery for that field. If you click the toggle in the upper left-hand corner, the list will show only the imagery which you have not yet view, starting with the most recent date.
Keep in mind, TerrAvion never promises to deliver imagery on a specific day, rather we operate in cycles. A cycle is a block of days that our pilots and operations team are given to carry out their flight plans and process your imagery. The TerrAvion team can deliver imagery anytime during a flight cycle, although we always strive to deliver imagery at consistent intervals.
When looking at current and future cycles, remember that while TerrAvion strives to deliver imagery at consistent intervals, we technically have until the end of a flight cycle to deliver your imagery. If you are waiting for imagery but are still within the current cycle, you can expect a delivery by the end of the current cycle. Please contact TerrAvion regarding undelivered imagery only after the end of a flight cycle.
TerrAvion users can use the Flight Cycle feature and Flight Status dashboard to check on the status of current, future and past flights. Select a field, click the More button at the bottom of the screen, and click Flight Cycle.
When you open the Flight Cycle Window, the first thing to note is the Flight Cycles on the left side of your screen. Remember, the start date is only the start of the cycle, not when you should expect imagery. You should expect your imagery by the end date of the cycle.
To the right you will see the Flight Status column. If you hover over the flight status link, you will see the Flight Delivery Flow window which will indicate the stage your imagery is in. Note: Just because your field has a status of Flown doesn’t mean we have captured imagery that will be delivered to your account. It is possible that we captured sub-optimal imagery that will not be delivered.
When are team has captured quality imagery and it has been processed, the Flight Delivery Flow window will read Delivered and your delivery date will be listed in the Delivery Date column.
To view the flight status for all of your fields, open the Flight Status dashboard under the Dashboards drop-down menu at the top of the screen.
For more information regarding flight cycles, please contact firstname.lastname@example.org.